WHAT OUR CLIENTS HAVE SAID
TECHNICALLY CRAFTED. BEAUTIFULLY CONSTRUCTED.
Our focus before, during and after a project is to ensure the highest quality standards and workmanship. Don't take our word for it, this is what our clients have said:
"They were willing to go the extra mile..."
We used Tracery Professional Builders for our remodel and had a wonderful outcome. They are willing to go the extra mile to do it exactly they way you want it done. One of those rare contractors who answers his phone or calls back immediately. I would highly recommend this amazing group-everyone who worked at our very complicated remodel was professional and friendly. ~ Michael D.
"The end result was exactly what we wanted..."
We worked with Mark and Tracery Professional Builders for our kitchen remodel. Mark ... made the process seamless for our family. Because of their timeline and professional team they used we were able to limit the time our family was without a kitchen and under construction. We were novices at the remodel process and Mark was so patient with us. The end result was exactly what we wanted and we would use Mark again in a heartbeat. ~ Christine S.
"...Technically competent and creative"
Mark and the team worked through lots of unique building design and structural issues with us, and put in extra effort on the details that we cared about. I would recommend this team highly, especially if the need is for a technically competent and creative team who knows how to do the job right. ~ David B.
"...Will go back to Tracery for all our projects"
We used Tracery Builders for a home remodel, which involved half of our house and included our kitchen and a bathroom as well as an earthquake upgrade. Mark and Chris were wonderful to work with in terms of listening to what we wanted, they were always available to talk things through, they were timely in getting the project done, and helpful about staying in budget. Who finishes a big remodel and loves their contractor throughout the process? We did. And we will be happy to go back to Tracery for all future projects. ~ Allyson S.
"...Great integrity and follow up."
We are extremely pleased with our new home and the quality of work performed. The teams of craftsmen exceeded our expectations. We enjoyed getting to know Mark on a personal level too. Mark exhibited great integrity, and followed up on all commitments. We consider the project a completed and total success. ~ Bryan O.
CODE OF ETHICS
Each member of the National Association of the Remodeling Industry pledges to observe high standards of honesty, integrity and responsibility in the conduct of business by:
Promoting only those products and services which are functionally and economically sound, and which are consistent with objective standards of health and safety;
Making all advertising and sales promotion factually accurate, avoiding those practices which tend to mislead or deceive the customer;
Writing all contracts and warranties such that they comply with federal, state and local laws;
Promptly acknowledging and taking appropriate action on all customer complaints;
Refraining from any act intended to restrain trade or suppress competition;
Obtaining and retaining insurance as required by federal, state and local authorities;
Obtaining and retaining licensing and/or registration as required by federal, state and local authorities;
Taking appropriate action to preserve the health and safety of employees, trade contractors, and clients.
“I can’t praise the work, and Mark’s attitude enough.”
- Kent V. – Cupertino
“…we now realize how lucky we were to have had you aboard and your wealth of technical expertise…”
- Edward S. – Santa Cruz
“We are extremely pleased with our new home and the quality of work performed.”
- Bryan O. – Atherton
“Everything is just beautiful – we love it! Mark and the Tracery crew did an amazing job.”
-Mary D. – Woodside
“…we are grateful for your willingness to do any and everything to ensure that we are happy....”
- Amy T. – Menlo Park
“Mark and his crew delivered outstanding results that were in budget and on schedule.”
-Kristine N. – San Jose
“Mark...made the process seamless for our family.”
-Christine S. – Los Gatos
“We highly recommend Tracery Builders!”
Leslie R. – Los Gatos
“The Tracery team did superb job on our challenging multi-phase remodeling project.”
-David B. – Los Gatos
“Even though the job was small, Mark’s team took the job seriously...”
- Sally S. – San Jose
“...like all your folks he doesn’t cut corners and does it right!”
-Mark K. – Cupertino
“…you were someone that would always tell the truth, regardless if it was good news or bad news.”
Sherri T. – San Jose
“Really appreciate all you and your crew are doing to make the remodel painless and comfortable.”
Linda D. – Morgan Hill
“…the team is terrific, they follow thru, have excellent craftsmanship and keep a safe and clean workplace, too.”
Pat D. – Woodside
“...we can’t thank you enough for the thoughtful work you put in to making this happen.”
Charles B. – San Jose